Refund policy

Contact me by email at Tessa@Tzigns.com within 14 days of receiving your item to discuss. To be eligible for a return, the item must be unused and in the same condition as you received it.

Shipping specifics will be discussed during the initial email exchanges.

A partial refund may be granted if the item not in its original condition, is damaged or missing parts for reasons not due to our error.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

– Digital Items –

Digital items (PDF downloads) are non-refundable.

– Custom orders –

Custom orders cannot be refunded or exchanged due to the specific requests.